Highfield Veterinary New Ross

Feedback is mixed: several reviews describe prompt emergency help and professional handling, while a small set of 1‑star reviews allege billing/administration issues (e.g., double-charging, wrong flea treatments supplied) and strict payment requirements before being seen, which some owners felt delayed care.

Services

Based on the website summary and the latest reviews, services mentioned include

•Emergency care, including out-of-hours attendance (multiple reviews mention being seen out of hours and emergency appointments being arranged).
•Dental treatment/surgery (an elderly cat required surgery after a dental injury at home).
•Neutering/spaying (both described in reviews).
•Nail trimming (one review describes a nail trim with subsequent bleeding/bandaging concerns).
•Treatment for ear infections (owners discuss seeking an appointment for a painful ear infection and expected consult/medication costs).
•Parasite control products (flea treatments dispensed; one review reports receiving the wrong species formulations).

Pricing

Only pricing explicitly mentioned in reviews

•Spay/neuter: €245 for a male neuter and €245 for a female spay (one owner reports €500 total for two pets).
•Consultation fee (quoted): €55 (for an ear infection visit, per one review).
•Medication estimate (quoted): total bill suggested could reach €100–€120 including medication (per one review).

People

•Phil: Named in a recent review as the vet who performed/managed dental surgery for an elderly cat; the owner highlights professionalism and compassion and reports the cat improved noticeably afterward.
•Sheva / “Shiva”: Named in out-of-hours reviews as the person who met and cared for a dog during an urgent visit; described as professional and knowledgeable.
•Julie (nurse): Mentioned positively by multiple unhappy reviewers as “nice and kind,” but those same reviews also describe disputes about payment being required in full before an appointment.

Reviews

Google rating: 4.3 stars from 51 reviews. “”

•Emergency/out-of-hours access is a recurring positive, with owners describing being met and treated promptly and an emergency appointment being arranged.
•Successful outcomes after procedures are described, including an elderly cat improving after dental surgery.
•Money and billing concerns appear in several 1‑star reviews, including claims of strict upfront payment requirements before being seen, a reported double charge, and a reported mix-up in flea treatment products.
•Quality-of-care concerns are raised by a minority of reviewers, including one account of bleeding after a nail trim and another alleging advice that they felt was inappropriate for pain relief.

Reviews for Highfield Veterinary New Ross

Note: Showing the 5 most recent Google reviews out of 51 we track in total. Recent reviews may not be representative of overall sentiment.

Mark

in the last week

We brought our elderly cat here following an unfortunate and painful dental mishap at home. Surgery was required and Phil looked after him with utmost professionalism and compassion. Our elderly cat has since reverted to full-on kitten mode following treatment. Thank you Phil & team!

Pauline Coss

4 months ago

We recently brought our Jack Russell to the New Ross branch out of hours . We were met by Sheva who looked after him brilliantly. He got great care and Shiva was very professional, knowledgeable and very kind. Would definitely recommend.

2 months ago

Iseult Bouarroudj

10 months ago

Delighted with the service and care provided. Very helpful and kind.

Julie Parslow

7 months ago

They were very helpful & kind and arranged an emergency appointment & vet was professional & competent. Will use again in the future.

Alice O' Brien

a year ago

If their was zero stars I’d press that Julie the nurse is really nice and kind but other than that the company is only out for money not the welfare or care of animals got molly Mae spayed their and Alfie nutered witch in total cost me €500 €245 for Alfie and €245 for molly Mae Alfie has an ear infection I called and asked could I pay what I had for now and pay off the rest as I was worried bout him was told no pay what I have now and basically bring him and pay the rest when I have the money ridiculous if you ask me I thought vets were for the welfare of animals not in This place got Alfie seen elsewhere he had bad ear infection and thankfully on the mend now was also told it shouldn’t of cost that much for nutering or spaying and males are cheaper I was charged same price for both witch was paid I really don’t reccomend this place they tell u give calpol as pain meds for dogs witch doesn’t work very well yes Alfie had to get puppy teeth out that one already fell out before he went for operation teeth that would of fell out naturally as one did before he went in at 7 mounts old

11 months ago

denis o brien

Mu wife got out two pets to this place for to be nuterd spending an upseen amount of money and payed in full just a few months on my dog got an ear infection I rang Julie to make appointment told her he is in pain consulting was 55euro without treatment Medication could run the bill up to 100euro To 120e I really couldn't afford to pay this much for ear infection so I asked if I payed what I had on me and pay the rest the following week I was told thay will see him when I have all the money dog in pain and Julie told me that Alfie had a place in her heart ❤️ how could any vet leave a poor animal in pain and discomfort over money but it's all about the money at this place I will never return here shame on the lot of yee zero stars appalling treatment

model kitsDarrell Moloney

2 years ago

My dog came back from a nail trim with all 4 paws bandaged, she got a bandage off and bled all over my floor and rug. They double charged me for the visit! I ordered 4 dog flea treatments and 1 cat treatment- I got 4 cat treatments and 1 dog treatment. They have become atrocious since they took over Pet Vet. If you truly love your pet take them elsewhere