Specialist Vets in Wexford

## Summary Arena Veterinary Hospital is a companion-animal clinic that states it has been **awarded Hospital Status by the Practice Accreditation Board of the Irish Veterinary Council**. The clinic website highlights routine healthcare (including **vaccinations, preventative care and neutering**) and an emergency phone line. From the latest reviews, owners frequently describe **easy access to appointments (“they always fit me in”)**, and specific staff members being singled out for **clear, reassuring advice** (including an on-call vet discussing symptoms after a cat’s worming treatment). Pricing is the main area of conflict: one review calls out a **€65 consultation fee** and a monthly plan cost, while another recent review quotes **€92 for a “shot and health check”** and alleges poor handling of a serious case. ## Services Services mentioned on the clinic website and in reviews include: - **Vaccinations** - **Preventative care** - **Neutering** - **Emergency service by phone** (the website instructs owners to call the clinic number “in the event of emergency”) - **Telephone advice** from an on-call vet (review mentions guidance after a cat felt unwell following a worming dose) - **Support for end-of-life visits** (a review describes staff helping make a final goodbye “as good as it could be”) ## Pricing Pricing details mentioned in reviews: - **€65 consultation fee** (one reviewer compares this with “€35” at other vets) - **Monthly plan:** **€38 per month for two dogs** (reviewer describes receiving a “discount” connected to the plan) - **€185 bill** for “a quick consultation, some painkillers and antibiotics” (reviewer notes this included a discount) - **€92** for “a shot and health check” (review) ## People Named staff mentioned in reviews: - **David (vet)** and **Gemma (vet):** one owner of a French bulldog says they repeatedly rely on them for ongoing issues and feels confident in the care provided. - **Becca (on-call vet):** praised for being “very informative and reassuring” when giving advice about symptoms after a worming treatment for a cat. - **Chris:** mentioned alongside Gemma as providing “excellent service & support.” - **Reception team:** multiple reviews mention reception staff helping owners feel “comfortable and heard,” and being friendly and welcoming. ## Reviews **Google rating: 4.8 stars from 359 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Staff communication and reassurance:** owners describe vets and reception taking time to explain things and help them feel heard; one review highlights detailed phone advice from the on-call vet. - **Handling of difficult moments:** one owner describes compassionate support during a goodbye visit after their dog had a stroke. - **Appointments/access:** one reviewer says they are consistently “fit in” when they need an appointment for an elderly dog. - **Pricing concerns:** one reviewer says fees have become “insane,” giving figures for consultation, a monthly plan, and a visit with medications. - **Serious complaint about care/outcome:** one recent 1-star review alleges misdiagnosis and poor professionalism during treatment of a dog that later died, and also complains about costs; this directly conflicts with other reviews describing strong confidence in the vets’ care.

## Summary William Kinsella MVB MRCVS is part of the **Highfield Veterinary Group** (per the clinic website), offering care described as ranging **from routine checks to urgent/emergency situations**. In the latest reviews available to us, owners repeatedly highlight **clear explanations of options and next steps**, including one case where a client says the team **phoned twice with updates** during a difficult visit. Reviews also mention **end-of-life support** (euthanasia) handled with compassion and **routine surgery** such as neutering. ## Services Based on the clinic website summary and the latest reviews available to us, services and capabilities mentioned include: - **Routine veterinary appointments** (“from routine check to urgent care” is stated on the website) - **Urgent / emergency care** (the website states the team can handle emergencies; a reviewer describes emergency treatment arranged via an emergency number) - **Neutering** (specifically mentioned in reviews) - **Euthanasia / end-of-life care** (multiple reviews describe pets being put to sleep with the vet explaining the process) - **Repeat prescriptions** (listed on the website) - **Farm information / farm emergency** (listed on the website navigation) ## People - **Aisling (veterinarian)** – mentioned by name in reviews for **explaining what was going on clearly** and outlining **how to deal with it going forward**, with the owner also noting she was “so lovely” to their dog. - **Rachel Saunders (vet)** – credited in a review with **responding quickly to an emergency call**, meeting the owner for emergency treatment, and **patiently explaining everything** during a critical situation. - **Reception team** – described in reviews as **friendly and kind**, contributing to a smooth experience when changing practices. ## Reviews **Google rating: 4.7 stars from 76 reviews.** The comments we can see skew strongly positive and focus on communication and support during stressful situations. **“Themes below are drawn from the latest written reviews available to us.”** - **Clear, detailed explanations:** owners repeatedly mention vets taking time to explain conditions and next steps so they fully understood what was happening. - **Support during euthanasia:** several reviews describe compassionate handling of pets being put to sleep, with the process explained carefully. - **Follow-up and updates:** one owner reports the clinic **called twice to give a report** on how their cat was doing. - **Surgery experience (neutering):** one review mentions a dog being neutered and being comfortable returning afterwards. - **Emergency responsiveness:** one reviewer describes an emergency call being answered promptly and urgent treatment arranged quickly.