Dog & Cat Vets in Whitewell

## Summary O’Shea, Bramley & Breen presents as a veterinary hospital handling both **small and large animals**, with a stated specialty in **BOAS corrective surgery and respiratory function grading** (a focus relevant to brachycephalic breeds). Recent reviews describe both routine and urgent-care situations: owners mention **surgery and follow-up calls**, **text reminders for injections**, and **blood test results returned within hours** in one case. However, a small number of recent 1‑star reviews describe serious concerns about **communication, transparency, and out‑of‑hours/call‑out experiences**, including disputes over what information was provided and what was charged. ## Services - **Small and large animal care** (described as serving both). - **BOAS corrective surgery** and **respiratory function grading** (explicitly stated specialty). - **Surgery** (owners reference surgery being planned/performed, including an emergency surgery being considered). - **Injury/trauma care** (e.g., a dog treated after being attacked). - **Blood tests/diagnostics** (one review mentions bloods back within ~4 hours). - **Vaccinations/injections** (owners mention pets being kept up to date). - **Post-treatment follow-up** (follow-up calls and support answering questions are mentioned). ## Pricing - **Consultation fee mentioned:** €49.50 (one reviewer reports being charged this for a very short appointment they felt did not help). - **Call-out fee mentioned:** one reviewer reports being told “**200**” for a call-out and contrasts it with “always **150**”, and also reports being charged “**260**” at reception (these figures are user-reported and presented as disputed/unclear in the review). ## People - **Kate (vet; surname given in reviews as Murtagh):** Mentioned for handling a sick dog, being on site over a long weekend, and being ready to do emergency surgery; one owner notes **blood results within 4 hours** and describes her as an “animal expert.” - **Niamh O’Shaughnessy (doctor/vet):** One reviewer says she openly stated she didn’t know what to do and reports the appointment lasted about **2 minutes**, leading to dissatisfaction with the consultation charge. - **Reception team:** Some reviews describe reception as **helpful and efficient**; one negative review describes reception staff as **unprofessional** in a bereavement context. ## Reviews **Google rating: 4.7 stars from 606 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Multiple owners describe **efficient service** and **helpful reception**. - **Follow-up and communication** are frequently praised (e.g., being kept informed at “major stages,” follow-up calls, and staff answering questions). - Clinical capabilities are referenced in specific ways: **surgery planning**, **at-home medications**, and **fast lab turnaround** (bloods within hours in one case). - Some owners highlight **handling anxious/nervous pets patiently** and **support with introductions** (e.g., managing a nervous dog; seeing a new rescue kitten alongside another pet). - A minority of recent reviews report severe dissatisfaction, citing **lack of transparency about a serious incident**, **rude/condescending phone communication**, and a troubling **out-of-hours/call-out experience** (including concerns about records, delays, and disputed fees).